SMM Edge provides digital Social Media Marketing (SMM) services, including automated delivery of followers, likes, views, and engagement metrics for promotional purposes. Due to the digital, fast-paced, and automated nature of these services, our refund and cancellation processes are strictly governed by the rules below.
Order Refunds: If an order cannot be delivered or fails to complete due to a system error, the cost of the undelivered portion will be automatically refunded to your SMM Edge panel balance.
If your order status is marked as "Partial," it means our server could only deliver a portion of the requested quantity. In this case, the system automatically calculates the cost of the undelivered engagement and instantly credits that exact amount back to your SMM Edge panel balance, allowing you to place a new order immediately.
We value your satisfaction. If you have deposited funds into your SMM Edge account and decide you no longer wish to use our platform, you are eligible to request a refund of your unused balance.
Mode of Refund: Approved refunds for unused balances will be credited back to your original payment method (e.g., credit card, bank account, or original payment gateway).
Processing Time: Once initiated by our team, refunds to your original payment method typically take 5 to 7 business days to appear on your bank or credit card statement, depending on your financial institution.
Non-Refundable Funds: Please note that funds already spent on active, processing, or completed orders cannot be refunded to your original payment method.
Because SMM Edge operates via a fully automated API, most orders begin processing within seconds of submission.
Time Frame for Accepting Cancellations: We can only accept order cancellation requests if the order is still in the "Pending" status and has not yet been routed to the server. Once an order status changes to "Processing" or "In Progress," the delivery has already begun and it cannot be canceled, stopped, or reversed.
Channels for Cancellation: All cancellation and refund requests must be submitted exclusively through the Support Ticket system located inside your SMM Edge user dashboard. We do not accept cancellation requests via direct email, WhatsApp, or social media messaging to ensure account security and proper tracking.
We are committed to resolving any issues fairly. Before filing a dispute or chargeback with your bank or payment provider, you must contact our support team via a Support Ticket to request a valid refund. Any attempt to file a fraudulent chargeback or open an unauthorized dispute without contacting us first will result in immediate account termination, and all active orders will be permanently halted.